Head of Customer Experience
Himani Gupta
With a strong foundation in Human Resources and Customer Success, Himani Gupta leads the Customer Experience function at Bridging GAPS, ensuring seamless service delivery and long-term client satisfaction across global markets. Himani brings a people-first approach, combining emotional intelligence with process rigor to build lasting relationships with clients and candidates alike. She plays a pivotal role in ensuring that every client engagement is marked by responsiveness, empathy, and operational excellence. Her focus lies in enhancing the end-to-end customer journey, driving continuous improvement, and ensuring that the Bridging GAPS brand remains synonymous with trust, transparency, and value.
Areas of Expertise
- Client Relationship Management
- Customer Support & Feedback Loops
- Process Optimization for Service Delivery
- Stakeholder Engagement & Retention
- HR Client Onboarding & Experience Mapping
